Prahana Health (“we”, “us”, “our”) respects your privacy. This policy explains what personal data we collect, how we use it, and the choices you have. It applies to this website (prahanahealth.com) and to our consultation services.

1. Information We Collect

Contact information: name, phone number, email address, and city, shared when you contact us via WhatsApp, phone, email, or website forms.
Health information: details you voluntarily share during consultations — symptoms, medical history, reports, diet, and lifestyle — used solely to provide personalised care.
Usage data: basic analytics about website visits (pages viewed, device type) collected via cookies and similar technologies.

2. How We Use Your Information

We use your information to schedule and conduct consultations, prepare personalised wellness plans, dispatch any items you order via courier, respond to enquiries, and — only with your consent — share health tips or updates. We do not sell or rent your personal data to anyone.

3. Health Data Confidentiality

Your health information is treated as confidential and accessed only by Dr. Deepshikha Gaur and authorised staff for the purpose of your care. Client stories or testimonials are published only with explicit consent.

4. Third-Party Services

WhatsApp: WhatsApp (provided by Meta) is our primary communication channel. When you message us, or opt in by clicking a WhatsApp button on this website, you agree to receive replies, appointment updates, and consultation-related messages from Prahana Health on WhatsApp. With your separate consent, we may also send occasional wellness tips or offers. You can opt out of any of these at any time by replying STOP, and we will honour your request promptly. Your phone number and message content are processed by WhatsApp/Meta as per their own privacy policy, and we maintain records of your consent. Other platforms: We maintain profiles on Instagram, Facebook, LinkedIn, and YouTube; when you interact with us there, their privacy policies also apply. Our website is hosted on WordPress.com, which may collect standard technical data as described in its privacy policy.

5. Data Storage and Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law. Data is retained only as long as needed for your care or as required by law.

6. Your Rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent for communications at any time by contacting us using the details below.

7. Cookies

This website uses cookies for basic functionality and analytics. You can control cookies through your browser settings; disabling them may affect some site features.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the updated date.

9. Contact Us

Prahana Health · Registered business address: 136-A, Pocket F, Mayur Vihar Phase 2, New Delhi, Delhi – 110091, India · Clinic: Flat 1, Gayatri Apartment, Street 5, Patel Colony, Jamnagar, Gujarat – 361008, India · Phone: +91 97735 53799 · Email: deepshikha.engg@gmail.com / prahanahealth@gmail.com